Incidents and maintenance reported on status page for Abra, Inc. https://status.helloabra.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b0bb62a51c27344a9efd55b65e8696d4.png https://status.helloabra.com/ en https://status.helloabra.com/maintenance/1086742 Sat, 17 Oct 2026 14:00:28 -0000 https://status.helloabra.com/incident/1086742#e0eba9b03f37de49ef2b4e70d4d6a3e8587bb3a690cfe2590ed9eca99eb0c69d Maintenance Maintenance completed https://status.helloabra.com/maintenance/1086742 Sat, 10 Oct 2026 14:00:29 -0000 https://status.helloabra.com/incident/1086742#0d303f8db171190b50a63700be4949be38d9829a9104a9475d20d068863d0716 Maintenance We will be performing platform maintenance beginning Saturday at 5am PDT and ending at 7am PDT. During this time, Abra platform services, including the dashboard, backend, and API, will be temporarily unavailable. Thank you for your understanding, and if you have any questions, please reach out to us at support@helloabra.com. https://status.helloabra.com/maintenance/1083359 Sat, 10 Oct 2026 14:00:28 -0000 https://status.helloabra.com/incident/1083359#c9409d496c7acd581f35e73c1836eff9427f9fc597f665eec4b5e61caa892a80 Maintenance Maintenance completed https://status.helloabra.com/maintenance/1083359 Tue, 06 Oct 2026 18:27:38 -0000 https://status.helloabra.com/incident/1083359#b9ba319e6812a3c29cad6a34b56eb2e285e349b933142431eac98242e741394f Maintenance We will be performing platform maintenance beginning Saturday at 5am PDT and ending at 7am PDT. During this time, Abra platform services, including the dashboard, backend, and API, will be temporarily unavailable. Thank you for your understanding, and if you have any questions, please reach out to us at support@helloabra.com. https://status.helloabra.com/incident/881338 Mon, 27 Apr 2026 23:15:00 -0000 https://status.helloabra.com/incident/881338#3c012e3bace6a67649e0a87030a6311da6a47e4cd1e5861f69d89c2b8a26243b Incident Our AI service provider has resolved the outage affecting AI-powered features in Abra. The issue, which began at 20:45 UTC and was fully resolved by 23:15 UTC, was caused by a DNS configuration mismatch that resulted in requests being misrouted. We are continuing to monitor to confirm full stability. Post-meeting processing that was queued during the outage will be reprocessed automatically as the system catches up — no action is needed on your end. Thank you for your patience. https://status.helloabra.com/incident/881338 Mon, 27 Apr 2026 21:30:00 -0000 https://status.helloabra.com/incident/881338#13e7bce2e8c8bbf69cf5a9f8375af87bf1ce0fa332d2879a28a67744298283cf Incident **We are currently investigating an issue affecting AI-powered features.** Our AI service provider is experiencing an active outage. The following features may be unavailable or returning errors: - AI Chat in the Abra Dashboard - Abra Slack app AI generated responses - Post-meeting processing (summaries, action items, commitments) The Abra Meeting assistant continues to operate normally. We're monitoring the situation closely and will provide updates as they become available. https://status.helloabra.com/incident/871883 Wed, 15 Apr 2026 04:13:00 -0000 https://status.helloabra.com/incident/871883#67feb2d170a90b9f603cc68e5a0e3f517d5bd03ffc6310b00f79977e3d8aa047 Incident **The issue affecting AI-powered features in Abra has been resolved.** Our AI service provider has confirmed the incident is resolved and we are continuing to monitor. If your meeting occurred during the outage window, post-meeting details such as summaries, action items, and commitments may take some additional time to process — no action is needed on your part. Thank you for your patience. https://status.helloabra.com/incident/871883 Tue, 14 Apr 2026 19:00:00 -0000 https://status.helloabra.com/incident/871883#473dd665af360be14e34d95d91a9a9cd33b58320c5024d7ccfcc8741edff4109 Incident **We are currently investigating an issue affecting AI-powered features in Abra.** Users may experience failed requests or delays in the following areas: - **AI Chat** in the Abra Dashboard - **Slack application** responses - **Post-meeting details** — including summaries, action items, and commitments — may be temporarily missing or delayed Our team is actively working with our AI service provider to resolve this. We'll post an update as soon as we have more information. https://status.helloabra.com/maintenance/863059 Thu, 02 Apr 2026 03:25:40 -0000 https://status.helloabra.com/incident/863059#ada9c8c4642cb3569010833a5329e0dc02dfb59f730d10a04b97a1c66d8918a0 Maintenance We have scheduled maintenance planned for Thursday, April 2, 2026 from 5:08–6:08 AM UTC. During this window, the Abra platform may be briefly inaccessible. The Abra Meeting Assistant will not be impacted. https://status.helloabra.com/incident/780676 Fri, 05 Dec 2025 09:19:00 -0000 https://status.helloabra.com/incident/780676#2eba5a1f18c0dc4689fce8c915e6dd0db56105c64166da1382566a588ba35d21 Incident The outage with our DNS provider has been resolved, and Abra's Dashboard and API are now operating normally. We will continue to monitor for any additional issues. We appreciate your patience as we worked through this third-party issue. https://status.helloabra.com/incident/780676 Fri, 05 Dec 2025 08:31:00 -0000 https://status.helloabra.com/incident/780676#f8dff559591f111cb53d2c86eb7bdccf3b5abf25fe527ccb5e103b0fa02bc061 Incident Abra is currently affected by an ongoing outage with our primary DNS provider. While our dashboard and API are experiencing significantly degraded performance, all existing data remains safe and secure. Meeting bots continue to operate normally. We're monitoring the situation closely and will provide updates as they become available. https://status.helloabra.com/incident/768959 Tue, 18 Nov 2025 18:30:00 -0000 https://status.helloabra.com/incident/768959#e8a38631633ad3b9685cf1bb4174aa4af3af46b9cf6d521ba77d91b2dbdbf770 Incident The Cloudflare outage has been resolved, and Abra's dashboard is back to normal performance. We appreciate your patience as we worked through this third-party issue. https://status.helloabra.com/incident/768959 Tue, 18 Nov 2025 16:51:00 -0000 https://status.helloabra.com/incident/768959#56d004775868b5bfdff5c91bb55dda659c8931bafa18a762a4302dbb4a70c208 Incident We continue to monitor Cloudflare's outage. Dashboard performance remains degraded, but all data is secure, and meeting bots are functioning normally. https://status.helloabra.com/incident/768959 Tue, 18 Nov 2025 12:51:00 -0000 https://status.helloabra.com/incident/768959#93685dce44e9fa727e859c0f59735a2a5881f9b1c4298b28f5e0fdb83aad3747 Incident Abra is currently affected by the ongoing Cloudflare outage. While our dashboard is experiencing significantly degraded performance, all existing data remains safe and secure. Meeting bots continue to operate normally. We're monitoring the situation closely and will provide updates as Cloudflare resolves the issue. https://status.helloabra.com/incident/747662 Tue, 21 Oct 2025 02:31:00 -0000 https://status.helloabra.com/incident/747662#3e9326ad5d4bdf740acc11e71914b3551c1171fbdb55d85b52cc50f2d09e60df Incident The issue with our upsteam provider has been resolved and dashboard login capabilities have been restored. We will continue to monitor to ensure there is no additional impact. https://status.helloabra.com/incident/747662 Mon, 20 Oct 2025 19:27:00 -0000 https://status.helloabra.com/incident/747662#b2c646488e3e038177f3ffd766d4eab9c62ef8449e6191edcca42dce97202d1d Incident Starting October 20, 2025 at 7:27 PM UTC, we are experiencing service disruptions affecting customer login to the Abra dashboard. This is due to an ongoing AWS service outage impacting authentication services in our primary region. Current Impact: - Customers are currently unable to log in to the Abra dashboard - Existing active sessions may continue to function normally - All other Abra services, including meeting recording capabilities, remain operational. The Abra team is actively monitoring this issue with AWS and we will provide updates as new information becomes available. https://status.helloabra.com/incident/723323 Fri, 12 Sep 2025 22:52:00 -0000 https://status.helloabra.com/incident/723323#78b1ab626f0125b5a84eec3195580c733e0cfdf9bfca15c10e22247436305e0b Incident The issue with the Zoom SDK has been resolved, and we are continuing to monitor the service for any additional issues. Note: Users experiencing issues with the Abra meeting bot not properly recording Zoom meetings may need to sign out of the Zoom desktop application or browser extension and re-authenticate in order to fully resolve the issue. We apologize for any inconvenience caused during this service disruption. Thank you for your patience. https://status.helloabra.com/incident/723342 Fri, 12 Sep 2025 22:45:00 -0000 https://status.helloabra.com/incident/723342#4b4be1c5b560b6154f0a460d3647c68dee4b8bcb29e38e6dd0ee23e8de496b95 Incident As of 3:45 PDT, the Azure OpenAI Service disruption has been resolved, and all Abra AI-powered functionality has been fully restored. Status: - Meeting summarization is now operational - All AI-powered features are functioning normally We apologize for any inconvenience caused during this service disruption. Thank you for your patience. https://status.helloabra.com/incident/723342 Fri, 12 Sep 2025 19:00:00 -0000 https://status.helloabra.com/incident/723342#4357ea99c998e310b3659fdce760ebf83acbd1262f49de2450a298cb250831be Incident Beginning around 12pm PDT on September 12, 2025, we are experiencing service disruptions affecting Abra's AI-powered functionality due to an ongoing issue with Azure OpenAI Service (Azure Cognitive Services). This third-party service disruption is preventing our AI features from operating normally. Current Impact: - Meeting summarization is currently unavailable - Other AI-powered features may experience reduced functionality or complete unavailability Our engineering team is actively monitoring the Azure service status. We are in communication with Microsoft Azure support and will restore full AI functionality as soon as the upstream service is restored. https://status.helloabra.com/incident/723323 Thu, 11 Sep 2025 23:51:00 -0000 https://status.helloabra.com/incident/723323#857515db384457eefd2602d8f31878c32cf862ba61a71b329d1fbd9a5ab3fc5a Incident Starting September 11, 2025 at 4:51 PM PDT, we are experiencing service disruptions affecting Abra Meeting Bot's ability to record Zoom meetings. This is due to a reported issue with Zoom's Video SDK that prevents our bot from obtaining necessary recording permissions when added as a meeting participant. Current Impact: - Abra Meeting Bot cannot record Zoom meetings - All other meeting platforms (Microsoft Teams, Google Meet, and Cisco WebEx) are functioning normally The Abra team is actively monitoring this third-party issue with Zoom regarding their Video SDK service restoration. We will provide updates as new information becomes available. https://status.helloabra.com/maintenance/539442 Thu, 03 Apr 2025 16:31:54 -0000 https://status.helloabra.com/incident/539442#69d635d3035590ce9e53dcce537061b7802f01904a800853d930c6c435714406 Maintenance Abra has scheduled platform infrastructure maintenance beginning Thursday, 08 May 2025, 09:00:00 UTC and ending Thursday, 08 May 2025, 10:15:00 UTC. During this time, the Abra Dashboard, Chat, and API services may be unavailable. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 18:09:00 -0000 https://status.helloabra.com/incident/435847#f9f14fbc62597d405dd92c11655f7e447d17d90c18e3b88ff9b713344424128c Incident We have confirmed that all core Abra services are running as expected. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 17:57:00 -0000 https://status.helloabra.com/incident/435847#930190d4bbd5a0771ff1df1b5a031a08e9f9980b601813757535e1ab11b119c9 Incident Issue has been resolved by the third-party service provider. We will continue monitoring on our end before moving this incident to "Resolved". https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 17:43:00 -0000 https://status.helloabra.com/incident/435847#a9ba29c36f06949667d5388033a9b7cfbaefde0dfab77d772159d1a4ac836bd0 Incident We have identified the root cause of the issue. A third-party service provider is experiencing a system outage impacting Abra's Chat services. The third-party provider is investigating. We will continue posting updates as they become available. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 16:30:00 -0000 https://status.helloabra.com/incident/435847#29ff30e5d1ceffb8cd635438dc848fd2a7a803a336055da525599a8b3e36afb7 Incident Platform chat services are experiencing issues with delivering responses.