Incidents reported on status page for Abra, Inc. https://status.helloabra.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b0bb62a51c27344a9efd55b65e8696d4.png https://status.helloabra.com/ en https://status.helloabra.com/incident/747662 Tue, 21 Oct 2025 02:31:00 -0000 https://status.helloabra.com/incident/747662#3e9326ad5d4bdf740acc11e71914b3551c1171fbdb55d85b52cc50f2d09e60df The issue with our upsteam provider has been resolved and dashboard login capabilities have been restored. We will continue to monitor to ensure there is no additional impact. https://status.helloabra.com/incident/747662 Mon, 20 Oct 2025 19:27:00 -0000 https://status.helloabra.com/incident/747662#b2c646488e3e038177f3ffd766d4eab9c62ef8449e6191edcca42dce97202d1d Starting October 20, 2025 at 7:27 PM UTC, we are experiencing service disruptions affecting customer login to the Abra dashboard. This is due to an ongoing AWS service outage impacting authentication services in our primary region. Current Impact: - Customers are currently unable to log in to the Abra dashboard - Existing active sessions may continue to function normally - All other Abra services, including meeting recording capabilities, remain operational. The Abra team is actively monitoring this issue with AWS and we will provide updates as new information becomes available. https://status.helloabra.com/incident/723323 Fri, 12 Sep 2025 22:52:00 -0000 https://status.helloabra.com/incident/723323#78b1ab626f0125b5a84eec3195580c733e0cfdf9bfca15c10e22247436305e0b The issue with the Zoom SDK has been resolved, and we are continuing to monitor the service for any additional issues. Note: Users experiencing issues with the Abra meeting bot not properly recording Zoom meetings may need to sign out of the Zoom desktop application or browser extension and re-authenticate in order to fully resolve the issue. We apologize for any inconvenience caused during this service disruption. Thank you for your patience. https://status.helloabra.com/incident/723342 Fri, 12 Sep 2025 22:45:00 -0000 https://status.helloabra.com/incident/723342#4b4be1c5b560b6154f0a460d3647c68dee4b8bcb29e38e6dd0ee23e8de496b95 As of 3:45 PDT, the Azure OpenAI Service disruption has been resolved, and all Abra AI-powered functionality has been fully restored. Status: - Meeting summarization is now operational - All AI-powered features are functioning normally We apologize for any inconvenience caused during this service disruption. Thank you for your patience. https://status.helloabra.com/incident/723342 Fri, 12 Sep 2025 19:00:00 -0000 https://status.helloabra.com/incident/723342#4357ea99c998e310b3659fdce760ebf83acbd1262f49de2450a298cb250831be Beginning around 12pm PDT on September 12, 2025, we are experiencing service disruptions affecting Abra's AI-powered functionality due to an ongoing issue with Azure OpenAI Service (Azure Cognitive Services). This third-party service disruption is preventing our AI features from operating normally. Current Impact: - Meeting summarization is currently unavailable - Other AI-powered features may experience reduced functionality or complete unavailability Our engineering team is actively monitoring the Azure service status. We are in communication with Microsoft Azure support and will restore full AI functionality as soon as the upstream service is restored. https://status.helloabra.com/incident/723323 Thu, 11 Sep 2025 23:51:00 -0000 https://status.helloabra.com/incident/723323#857515db384457eefd2602d8f31878c32cf862ba61a71b329d1fbd9a5ab3fc5a Starting September 11, 2025 at 4:51 PM PDT, we are experiencing service disruptions affecting Abra Meeting Bot's ability to record Zoom meetings. This is due to a reported issue with Zoom's Video SDK that prevents our bot from obtaining necessary recording permissions when added as a meeting participant. Current Impact: - Abra Meeting Bot cannot record Zoom meetings - All other meeting platforms (Microsoft Teams, Google Meet, and Cisco WebEx) are functioning normally The Abra team is actively monitoring this third-party issue with Zoom regarding their Video SDK service restoration. We will provide updates as new information becomes available. https://status.helloabra.com/ Wed, 27 Aug 2025 01:59:08 +0000 https://status.helloabra.com/#0e4ed1e64dc8508ce01fa72fabe0ddce6c66ca88b414c96a01cf5f6add41bb3e Abra API (Legacy) recovered https://status.helloabra.com/ Wed, 27 Aug 2025 01:44:45 +0000 https://status.helloabra.com/#0e4ed1e64dc8508ce01fa72fabe0ddce6c66ca88b414c96a01cf5f6add41bb3e Abra API (Legacy) went down https://status.helloabra.com/ Sat, 09 Aug 2025 06:47:15 +0000 https://status.helloabra.com/#a5ba38d103270d80b6cbc74b833958467b3807473fd3625af6731e3c8044304b Abra API (Legacy) recovered https://status.helloabra.com/ Sat, 09 Aug 2025 06:41:08 +0000 https://status.helloabra.com/#a5ba38d103270d80b6cbc74b833958467b3807473fd3625af6731e3c8044304b Abra API (Legacy) went down https://status.helloabra.com/ Tue, 05 Aug 2025 22:24:09 +0000 https://status.helloabra.com/#f5b63cbb782bec3e7515980ddc1989151bf19c7cf12f63d7f981f9a232643c70 Abra Dashboard recovered https://status.helloabra.com/ Tue, 05 Aug 2025 22:15:12 +0000 https://status.helloabra.com/#f5b63cbb782bec3e7515980ddc1989151bf19c7cf12f63d7f981f9a232643c70 Abra Dashboard went down https://status.helloabra.com/ Thu, 10 Jul 2025 09:54:03 +0000 https://status.helloabra.com/#18b35f338dae7e6d8b117218da89f4d9db3bfa1afd34a0814f806c17efd7e5ad Abra API (Legacy) recovered https://status.helloabra.com/ Thu, 10 Jul 2025 09:51:03 +0000 https://status.helloabra.com/#18b35f338dae7e6d8b117218da89f4d9db3bfa1afd34a0814f806c17efd7e5ad Abra API (Legacy) went down https://status.helloabra.com/incident/539442 Thu, 08 May 2025 10:15:00 -0000 https://status.helloabra.com/incident/539442#42aeb10e3ce0b70b1da404847123b433d95c3bd3c92d7170123e85dc744a9218 Maintenance completed https://status.helloabra.com/incident/539442 Thu, 08 May 2025 10:15:00 -0000 https://status.helloabra.com/incident/539442#42aeb10e3ce0b70b1da404847123b433d95c3bd3c92d7170123e85dc744a9218 Maintenance completed https://status.helloabra.com/incident/539442 Thu, 08 May 2025 09:00:00 -0000 https://status.helloabra.com/incident/539442#69d635d3035590ce9e53dcce537061b7802f01904a800853d930c6c435714406 Abra has scheduled platform infrastructure maintenance beginning Thursday, 08 May 2025, 09:00:00 UTC and ending Thursday, 08 May 2025, 10:15:00 UTC. During this time, the Abra Dashboard, Chat, and API services may be unavailable. https://status.helloabra.com/incident/539442 Thu, 08 May 2025 09:00:00 -0000 https://status.helloabra.com/incident/539442#69d635d3035590ce9e53dcce537061b7802f01904a800853d930c6c435714406 Abra has scheduled platform infrastructure maintenance beginning Thursday, 08 May 2025, 09:00:00 UTC and ending Thursday, 08 May 2025, 10:15:00 UTC. During this time, the Abra Dashboard, Chat, and API services may be unavailable. https://status.helloabra.com/ Mon, 28 Apr 2025 16:39:07 +0000 https://status.helloabra.com/#905fcbe9897e584593ef3d0258e4f4bf676c6e34b0e0894fe27d4da0a3aeb9ae Abra API (Legacy) recovered https://status.helloabra.com/ Mon, 28 Apr 2025 16:36:21 +0000 https://status.helloabra.com/#905fcbe9897e584593ef3d0258e4f4bf676c6e34b0e0894fe27d4da0a3aeb9ae Abra API (Legacy) went down https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 18:09:00 -0000 https://status.helloabra.com/incident/435847#f9f14fbc62597d405dd92c11655f7e447d17d90c18e3b88ff9b713344424128c We have confirmed that all core Abra services are running as expected. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 18:09:00 -0000 https://status.helloabra.com/incident/435847#f9f14fbc62597d405dd92c11655f7e447d17d90c18e3b88ff9b713344424128c We have confirmed that all core Abra services are running as expected. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 17:57:00 -0000 https://status.helloabra.com/incident/435847#930190d4bbd5a0771ff1df1b5a031a08e9f9980b601813757535e1ab11b119c9 Issue has been resolved by the third-party service provider. We will continue monitoring on our end before moving this incident to "Resolved". https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 17:57:00 -0000 https://status.helloabra.com/incident/435847#930190d4bbd5a0771ff1df1b5a031a08e9f9980b601813757535e1ab11b119c9 Issue has been resolved by the third-party service provider. We will continue monitoring on our end before moving this incident to "Resolved". https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 17:43:00 -0000 https://status.helloabra.com/incident/435847#a9ba29c36f06949667d5388033a9b7cfbaefde0dfab77d772159d1a4ac836bd0 We have identified the root cause of the issue. A third-party service provider is experiencing a system outage impacting Abra's Chat services. The third-party provider is investigating. We will continue posting updates as they become available. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 17:43:00 -0000 https://status.helloabra.com/incident/435847#a9ba29c36f06949667d5388033a9b7cfbaefde0dfab77d772159d1a4ac836bd0 We have identified the root cause of the issue. A third-party service provider is experiencing a system outage impacting Abra's Chat services. The third-party provider is investigating. We will continue posting updates as they become available. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 16:30:00 -0000 https://status.helloabra.com/incident/435847#29ff30e5d1ceffb8cd635438dc848fd2a7a803a336055da525599a8b3e36afb7 Platform chat services are experiencing issues with delivering responses. https://status.helloabra.com/incident/435847 Fri, 27 Sep 2024 16:30:00 -0000 https://status.helloabra.com/incident/435847#29ff30e5d1ceffb8cd635438dc848fd2a7a803a336055da525599a8b3e36afb7 Platform chat services are experiencing issues with delivering responses.